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Friends, this Zain 4G internet is fine in terms of speed. But please be aware that their unlimited plan is a cheating. In Unlimited plan they have a fare usage policy acording to which you cannot use more than 40 GB data per month. If you exceed the limit, your internet will slow down to .06MBPs and you have to wait till next month to get normal speed or you have to recharge your SIM.

I don't know why ZAIN call this unlimited. Either they don't know the meaning of "unlimited" or they want to mislead and trap people.

The worst part is their customer service. If you call customer service for checking about any plan or service, they simply directs you to website. On the website they just have one or two lines about different plans. They will never explain you about "fare usage policy" or any other catches in thier plan.

Also you cannot find any option for Technical support on thier IVR when you call them. If somehow you manage to speak to some customer care reps. you will bang your head and get frustrated as they are most dumb people you will find on earth.

I am totally exhausted and disgusted by ZAIN Internet service. So I am switching back to STC.

Monetary Loss: $413.

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Guest

Brother i never get speed till 4 mbps on the router so i dont know about the speed drop.

Guest

I have the Go (Etihad Atheeb) 4G unlimited internet package which worked quite well for more than 4 months. However now its getting really slow and I am planning to change my internet package.

Many people suggested me to go for the Zain 4G package however after hearing all these complains I am having second thoughts.

I am planning to go for either a 10 MB or 20MB STC line connection. What do you guys think?

Guest

I have unli data sim from Zain, but since 1st March, the signal became from worst to dead. usually no signal, I get signal and fairly open some pages then becomes dead for hours.....Hope they fix it.

Guest

I bought Zain 4g unlimited for 3 months last feb. 7 and I thought it was really unlimited but just today my internet became really slow I can't even load a small video and takes time when loading a browser.

From 37.23 mbps last feb 7 became 0.12 mbps now.. and I cannot also find any online customer service to file for complaint.

It was really disappointing. So think first before buying this Internet Sim

Guest

Hi pal, as you mentioned above even stc 3 months unlimited plan is no less than any cheating. The internet gets slow to below 0 mbps every time I cross a gb per 12 hours.

I don't know why it is called unlimited though. And customer care representatives behaves like rude butchers who doesn't concern any manners

Guest

I switched from STC's 3 month "unlimited plan" to try out Zain because I suspected them of controlling the data caps for every subscription (60 GB for 3 months or so). Also, I didn't believe a friend who told me EVERY NETWORK does the same with their "unlimited" plans.

But nonetheless, subscribed to Zain, but for the past two days download speeds are frustratingly slow, and I haven't even used it for over 40 days (3 month sub)!

I download a lot of files (P2P) as Im sure many of you here do the same, always watch HD 1080p or at least 720p videos on YouTube and to be fair, it never or rarely buffers when I'm watching. Download speeds were very fast for Saudi Arabia, and I'm fine with that. UNTIL yesterday .. I cant even watch vids at 240p now!

Snapchat takes forever to load its contents! It sucks, and all of us here are having a similar experience. I guess we'd have to wait for next month and control our data usage in our "unlimited plan" as there is no effin solution.

I guess this is why STC stopped flashing their ads about "Unlimited Subscriptions" and instead started marketing the 1TBs, 500 GBs and what not, they're being called out for misleading everyone. .

. And I thought Zain was nothing like STC u_u

Guest
reply icon Replying to comment of Guest-1067313

I wanted to reply earlier, but after 3 days (from Nov.1) of slow *** internet from Zain. The regular "4G" was back.

And I thought I had to wait until December to get my Data Cap back up. But I didn't have to and ever since then, I've been watching 720p/1080p vids on the regular.

Considerably "fast" browsing and loading speeds etc.

The only downside is the download speed when using P2P applications and what not, its unpredictable, most of the time I start downloading, the average speed is below 100 Kb/s but suddenly spikes up to 1.0 -3.2 MB/s unpredictably.

So... I guess Zain is not THAT bad after all.

Guest

me too, their 10 GB sim cost 100 SAR totally use less... Full cheating and no responsibility

Guest

me and my friend got a 3 month unlimited plan. the 1st to 3 rd wk wad ok then baammm.... we got problem connecting!!!

zain sucks so to those planning to get zain internet, think again!!!

Guest

I agree! Zain is bad and I have very slow internet that video calling keeps on lagging.

STC is better.

Also if you're in a high building you'll get slow to zero signal. DO NOT GET ZAIN.

Guest

I am experiencing a very slow internet with a drastic dropped in signal bar. I bought the sim for only a month. What should i do then?

Guest

Disgusting customer service

Have no idea what they are talking about highly unprofessional.

I think they're sitting in some call centre in India! Bunch of monkeys

Guest

I have just got the ZAIN 4G UNLIMITED ROUTER from a ZAIN office in Rashid Mall. It took nearly and hour to set everything up.

I have just finished setting it up, and I am already disatisfied. Many web pages do not load at all! It is relatively fast, when it works.

But many web pages are not being loaded properly or not even loading, and you have to continually refresh the page for it to load. I don't like this service very much.

Guest

Zain has the worst customer support ever in Saudi Arabia. Imagine, Saudi Arabia - a not so customer oriented country.

My Iqama number has been compromised by Zain sales rep. and was used to register 10 accounts under me without my knowledge. I asked them to cancel it and they never did.

I have to personally go to one of their sales outlet to file a complain. Until now, there is no progress.

Guest

Is Zain broadband cap still at 100. The Zain 'employee' was trying to tell me they reduced their fair usage policy but I'm not about to risk trying it out.

Guest

Actually, I rather despise Mobily for their fiending ways. WTF is 4G connections at 2mbps, 6mbps ? Are you kidding me ? No, those are their _actual_ advertised speeds.

Their 3G used to run @ 10mbps!

And the hordes of 100s of *** Saudi's went ahead and bought the "4G" plans, and complaining here about Zain, that actually offers speeds of 20mbit+ at home, they launched like 5 months before STC althought the former does have very good speeds. I have both Zain and STC, Zain is faster in my area, and STC is reliable and good for very large downloads

Guest
reply icon Replying to comment of Guest-757327

well STC now hav a limited usage policy after 3gb per day its down to 2mbps what BS

Guest

It's up to 100GB/month now. Which should suffice for most. @ 100sr/mo not bad

Guest

Now it is not even 40 GB. They have actually reduced it to 32 GB. And I agree that their support people are really dumbos.

Guest

i have e5331 mobile wifi and i have 4g sim in it and it is unlimited so will i have that 40 gb limit or not please help me :sigh

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