Manny D Mpw

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Verified Reviewer

I am not using any Zain products and services but I was charged SR 1180.00

I have suddenly 3 Zain accounts in my bank and i immediately went to Zain office here in Jizan corniche and i complain about this 3 accounts and the employee told me not to worry because its only prepaid it will not charge me but when i came back from vacation i've been charged already somebody please help me. and i go back to zain office they removed the account which is charging me, i thought it already gone but i was shocked when get bigger already. please somebody please help me...
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Pros:
  • Affordable

Preferred solution: Clearing my name of what they have charged to my iqama and my absher

Ranjith A Kaq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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Verified Reviewer
| map-marker Rai, Farwaniya

Some details we need about some fraudulent

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Zain - Some details we need about some fraudulent
Zain - Some details we need about some fraudulent - Image 2
Two days back some body call me and he block mail he take all my bank details and he transfer Zain please try to help me with some bank details
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Loss:
$1050

Preferred solution: Full refund

Ranjith A Kaq

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Verified Buyer
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Verified Reviewer
| map-marker Birgu, Il-Birgu

Some details we need about some fraudulent

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Zain - Some details we need about some fraudulent
Zain - Some details we need about some fraudulent - Image 2
Two days back some body call me and he block mail he take all my bank details and he transfer Zain please try to help me with some bank details
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Saad K Sri

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Verified Reviewer

Unstable *** internet

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do not spend your money on zain, go with stc it may be more expensive but zain internet is just a scam, its very unstable my 5g turns off atleast 1-3 times a day the speed drops the ping spikes and its just a waste of money, the contracts not great either. DO NOT BUY ZAIN INTERNET.
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Pros:
  • Cheap
Cons:
  • Unstable internet
  • Customer service only speaks arabic
  • No backup on complaints

Preferred solution: Apology

User's recommendation: don’t use zain use stc

Verdis Ezl

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Verified Reviewer

Worst Internet.. Cost like Europe

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I took one simcard at Mecca Haramain station. Its price is like Europe... And internet signal is always poor... Poorest internet signal of the world. This company should be banned for cheating customer. Price is of 5g, speed is worse than 2g. I took that simcard 3 days ago. Till now not a single WhatsApp call could have been successful.
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Loss:
$9

Preferred solution: Banning of this service provider

User's recommendation: Don't buy

Iyad F

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Verified Reviewer
| map-marker Riyadh, Riyadh Province

Very bad service especially net coverage

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5G network coverage is as bad as the internet speed in 1990s in most of the city of Riyadh, more importantly at my home and at work. Reported frequently with an answer: we escalated your concern and wait for our action, with no improvement at all. Unfortunately I have a 2 year contract with Zain otherwise Ill switch to another provider. Very disappointed
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Loss:
$314
Cons:
  • Wasting money for a non working internet service

Preferred solution: Appropriate 5G network coverage at home and work

User's recommendation: DONT TRY ZAIN

Lam Zkp

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Verified Buyer
| map-marker Jubail, Eastern Province

Complaint

Zain - Complaint
Zain - Complaint - Image 2
Zain - Complaint - Image 3
May complaint is already registered it's completed 3 day but no anyone responding may complaint And my call not connected to customer care
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Loss:
$230

Preferred solution: Full refund

Lekesha Odk

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Verified Buyer
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Verified Reviewer
| map-marker Jeddah, Mecca Region

SIM Activation problem

Zain - SIM Activation problem
059796**** this is My Saudi Arabia mobile number I want open account online in alraji Bank Saudi Arabia but some problem show me when I open alraji Bank application problem is this,,(your number is not active from your aqama) but I open already an account in SNB Bank from this number so please solved my problem and active my SIM please my aqama number (254867****)
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User's recommendation: Please solved my problem this my aqama number 254867****

Anonymous
map-marker Jeddah, Mecca Region

Slow and corrupted internet in KSA

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Zain never failed to disappoint their customers, Worst of the worst ever since Internet was worst in anyway Even thou the connection is full Suddenly it will interrupted idk wtf why that happen i was freaking confused and disappointed.
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User's recommendation: Don’t used Zain

Lexxi Ugk
map-marker Lynwood, California

Hacer reclamo de un cobro que no reconosco

Hicieron un cargo a mi tarjeta por el monto de 306.63 Espero hagan Un reembolso a mí tarjeta por la cantidad completo que fue retirada de antemano muchas gracias por su operación
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Nacgayi R

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Verified Reviewer
| map-marker London, England

Auto renewal

I TRIED TO BUY DATA BUNDLE FOR JUNGLE ED BUT IT ALWAYS DEDUCT MY RECHARGE CARD I LOAD CAN YOU PLEASE STOP AUTO RENEWAL AND DEACTIVATE IT
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User's recommendation: Not just do anything without confirmation

Satish M Bpk

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Verified Reviewer

Need to coonect no. With iqama

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Very poor service, Service person very rude ,no any worry about our problem. No any help provided. Kindly call back to me i m in big trouble
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Preferred solution: Resolve my problem

Abdus S Tcn

Customer very poor service

I purchased zain sim from airport damman by submitting my visa number . Today I have iqama number and I want to transfer my sim with my iqama to facilitate for online banking this cannot be done until I register my sim with iqama number. I visited zain offices in Jubail and was upset since no one like to entertain me for transferring my sim to iqama number for visiting offices I wasted my time and money . I reques zain management to look into this matter and solve customer problems related to zain services. Mobile # 059842****
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Loss:
$20
Pros:
  • Good pkg
Cons:
  • No proper service

Preferred solution: Deliver product or service ordered

User's recommendation: Improve customer services

Anonymous
map-marker Kuwait City, Al Asimah Governorate

Can't activate roaming and internet service

Impossible to contact you and fix the issue with roaming and internet, you also dont have a whats up number for calls from abroad- very disappointing- how anyone can contact you if roaming are not working???! Also, not possible to pay anything without OTP from my bank. Very frustrating and ugly experience with Zain Very unprofessional and selfish from your side.
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User's recommendation: You should activate what’s up number for your customers and have a fast respond to solve the problems. Also, to give customers name of network which you prefer. You shouldn’t be the worst memory from your customers traveling

George Y Pco

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Verified Reviewer

Zain customer service number doesn't work

Cannot get a human to answer any questions. They don't have chat and they only answer what they want.
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Preferred solution: Answers

Mohammad S Mhr

Best service

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currently I am now in bangladesh on vocation. my zain sim after 3 month closed. I need Roming service hare in bangladesh. please sir. my zain numbers( 058016****).insallah zain solve the problem
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Preferred solution: I like zain open my sim

About

Summary

ZAIN is a company that specializes in providing various mobile and data services. The head office of the company is located in Kuwait city, Kuwait and it was founded in 1983. Nowadays ZAIN operates in 8 African and Middle Eastern countries and has a workforce of over 7,000. The company has more than 43 million regular clients. It offers an extent range of services like telecommunications, data storage, 4G internet and many more. The corporation works with many big companies like Vodafone, iPass, HBMeU, Global Learning and others.

Zain reviews and complaints

Zain is ranked 446 out of 2028 in Telecommunications category

Area Served

Other

Payment Methods

VISA

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